Alshams Craft Policies
Terms of Service
Replacement, Return, and Cancellation Policy
Intellectual and Creative Property Rights
Rules and Terms of Our Services
**Introduction**
The terms of service ("the terms" and "the agreement") represent an agreement between the website of AlShams Craft Company (referred to as "we," "the company") and you as a user (referred to as "you," "the user"). These terms and conditions outline the rules governing your use of this website and all the products and services we provide (referred to as "the services"). Please note that (this introduction is an integral part of the terms of service to clarify the terminology of the service agreement in its entirety).
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**1. Acceptance of Terms**
- By using this website or purchasing any of our products or services, you agree to comply with these terms and conditions. If you do not agree, please stop using the site and services immediately.
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**2. Amendments to the Terms**
- We reserve the right to modify these terms at any time without prior notice. The updated version will be posted on this page, and your continued use of the site or services after the changes constitutes your acceptance of the new terms.
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**3. Acceptable Use**
- The site and services should only be used for legal purposes.
- The use of the site in any way that may cause damage or affect the performance of the site or services is prohibited.
- Unauthorized attempts to access any part of the site or to use the services in any way that harms our rights or the rights of other users are prohibited.
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**4. Orders and Payment**
- Orders are confirmed through the site based on the availability of products and services.
- All prices listed on the site include or do not include taxes according to the announced policies.
- Full payment is required upon order confirmation.
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**5. Return and Cancellation Policy**
- Return or cancellation requests are subject to our policies stated on the website.
- Requests for returns or cancellations must be submitted within the specified time frame.
- Used or damaged products after receipt cannot be returned.
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**6. Intellectual Property**
- All content on the site (including texts, images, designs) is the exclusive property of Shams Craft or its partners. Copying or reproducing any part of the content without prior written permission is prohibited.
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**7. Limits of Liability**
- Alshams Craft does not bear any responsibility for direct or indirect damages resulting from the use of the site or services.
- The user is responsible for ensuring that the products meet their needs before purchasing.
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**8. Privacy**
- Your use of the site is subject to our privacy policy, which outlines how we collect and use your personal information.
- The website may use cookies to provide a more personalized and convenient experience for the user. The user can change their browser settings to be notified when cookies are sent by us, and they can also refuse them.
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**9. Applicable Law**
- These terms are subject to the laws of the Arab Republic of Egypt, and any dispute arising from them shall be within the exclusive jurisdiction of the courts of Egypt.
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**10. Contact Us**
For any inquiries regarding these terms, please contact us through the support channels available on the website.
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By using the Alshams Craft services, you acknowledge that you have read, understood, and agreed to these terms and conditions.
**Return, Exchange, and Cancellation Policy at Alshams Craft**
At Alshams Craft, we are committed to customer satisfaction and strive to provide a unique shopping experience. Accordingly, we offer a clear policy for exchanges, returns, and cancellations to ensure transparency and meet our customers' expectations.
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**1. Replacement Policy**
- **Time Frame**: The product can be exchanged within **14 days** from the date of receipt.
- **Terms**:
- The product must be in its original condition and not used or damaged.
- Must be in original packaging with all accessories included (if applicable).
- The customer bears the shipping cost if the reason behind the exchange is a change of personal opinion.
- **Procedures**:
- Please contact our customer service team to submit a replacement request and explain the reason.
- The request will be verified within two working days and the next procedure will be determined.
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**2. Return Policy**
- **Time Frame**: You can request a return of the product within **14 days** from the date of receipt.
- **Terms**:
- The product must be in its original condition and not used or damaged.
- Customized products (such as custom pieces) cannot be returned unless there is a manufacturing defect.
- The shipping cost (if any) is deducted from the refund amount.
- **Procedures**:
- Contact the customer service team to submit a return request.
- After reviewing the product and conducting an examination, the amount will be returned to the same payment method used within **7-10 working days**.
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**3. Cancellation Policy**
- **Before Shipping**:
- Orders can be canceled within **24 hours** of order confirmation, and the amount will be refunded in full.
- If you cancel after this period but before the product is shipped, an administrative fee may be deducted from the refund amount.
- **After shipping**:
- If the product has already been shipped, the procedure is considered a return and follows the terms of the return policy mentioned above.
- **Custom Requests**:
- Orders tailored to the customer cannot be canceled after the start of implementation.
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**4. Cases Not Eligible for Exchange or Refund**
- Used products or those that were damaged after receipt.
- Products that have been opened and are no longer in their original condition.
- Custom orders made according to the client's specifications, except in the case of a clear manufacturing defect.
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**5. How to Submit Applications**
- To contact the customer service team, you can send a request via email or the designated number on the website, providing details (order number, description of the issue, and pictures if possible).
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**6. Client Responsibilities**
- The customer is responsible for ensuring that the product is well-packaged when returned to guarantee its safe arrival.
- In the case of exchange or return due to a customer error, the customer bears the shipping costs.
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**At AlShams Craft, we guarantee the highest quality standards and always look forward to serving you in the best possible way!**
**Intellectual and Creative Property Rights in Alshams Craft**
At Alshams Craft, we place the utmost importance on preserving our intellectual and creative property rights, as well as respecting the rights of other parties, including companies, clients, or traders. This policy applies to all designs and products displayed on our website, as well as any collaboration with our clients or partners.
**1. Intellectual Property Rights of Alshams Craft**
- All designs, products, and creative content available on the Shams Craft website are our exclusive intellectual property.
- It is not permitted to copy, reproduce, or use any of these designs or products in any form without prior written permission.
- We reserve the right to take legal action against any infringement of our intellectual property rights.
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**2. Custom Designs for Clients and Companies**
- If special designs are executed for companies or clients based on their request and within a continuous cooperation agreement, the ownership rights for these designs shall be shared between both parties throughout the duration of the engagement.
- If the ongoing collaboration ceases or there is no agreement on separate financial compensation, the ownership rights to these designs fully revert to Alshams Craft. We have the right to:
- Reuse designs in our products or offers.
- Displaying designs on our website as part of our previous creative work.
- The client or the company may not reproduce or use the designs independently without our written consent after the collaboration has ended.
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**3. Intellectual Property Rights of Other Companies**
- We respect the intellectual property rights of any designs owned by other companies that we have executed at their request.
- If the ongoing collaboration between us and these companies continues, these designs remain their property and are not used by Alshams Craft outside the scope of the agreement.
- If the collaboration ends and there is no additional financial compensation, the usage rights will revert to ALShams Craft in accordance with the agreement outlined above.
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**4. Customer and Company Obligations**
- Any custom design provided by ALShams Craft for the exclusive use of clients or companies is considered part of a partnership agreement, provided that ongoing collaboration continues or there is a clear written agreement.
- Clients and companies are committed to not using the designs for any other purpose or transferring ownership to a third party without prior permission.
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**5. Fair Use of Designs**
- In the event of the termination of cooperation between ALShams Craft and any client or company, we reserve the right to use the designs to promote our business or add them to the list of products available for sale.
- No design will be used in a manner that conflicts with the rights of the clients or companies for whom it was originally designed, unless there is a written agreement stating otherwise.
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**6. Disputes and Their Resolution**
- If there is any dispute regarding intellectual or creative property rights, the dispute will be resolved amicably to the extent possible.
- If a friendly solution is not possible, the dispute shall be governed by the applicable laws in the Arab Republic of Egypt, and it will be resolved through the competent courts.
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**7. Special Clarification**
- The implementation of custom designs by Alshams Craft is based on the principles of transparency and clarity.
- Clients who request custom designs without paying an additional design fee implicitly acknowledge that the ownership rights to these designs may revert to ALShams Craft if the ongoing collaboration ceases.
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**By completing any transaction with ALShams Craft, you acknowledge your full understanding of this policy and your commitment to it, to ensure the protection of everyone's rights and to guarantee a collaborative environment based on trust and respect.**